South Haven Nursing and Rehabilitation Community

2011 National Quality Award Winner

South Haven Nursing and Rehabilitation Community has been recognized as a 2011 recipient of the Bronze – Commitment to Quality National Quality Award presented by the American Health Care Association.

The National Quality Award Program is based on the core values and criteria of the Malcolm Baldrige National Quality Award Program.

Our Community

A warm smile and friendly welcome awaits you at South Haven Nursing and Rehabilitation, where we do our utmost to create an environment that helps restore the compromised abilities, strength and function of our residents, while focusing on improving the quality of life for each person. Our experienced, compassionate nursing staff and interdisciplinary team provide around-the-clock care including intravenous therapy, advanced wound care, therapeutic diets, pain management, palliative care, hospice care, total parenteral nutrition, dialysis care and respiratory therapy. Our “never say never” rehabilitation department provides physical therapy, occupational therapy, and speech therapy to residents recovering from prosthetic replacements, knee and hip surgeries, strokes and clinically complex conditions.  Each day our staff members help our residents to feel better and enjoy life again.

Our Community Features

At South Haven Nursing and Rehabilitation, we have a positive, family-oriented, caring atmosphere, as evidenced by the affectionate smiles and convivial conversations between our staff and residents. From our old fashioned ice cream parlor to our non-denominational chapel, our building serves both as the residents’ home as well as a gathering place for family and friends.

Our Community Services

Located less than a block from the local hospital and close to the beautiful beaches of South Haven, our bright interior rooms and hallways overlook a natural setting teeming with wildlife. Dually licensed to care for 70 residents, we offer 38 private rooms and 16 companion rooms. In addition, we boast a diverse selection of activities and events which appeal to our residents’ interests and hobbies. What we are truly known for though, is that through daily attentive interactions, our residents know our staff members sincerely care for them and about them.

The Right Choice

Choosing the right nursing center can be a difficult decision for the potential resident and family. We understand the emotional process of placement and strive to help with the adjustment for both the resident and his or her family. In fact, many of our staff members have had relatives and friends choose our center because of our family atmosphere and quality nursing care services.

• Many long-term staff members
• Pleasant living environment
• Trained and dedicated staff
• Great community reputation and involvement
• Excellent location to visit
• Hospital and physician offices nearby

Our Commitment to Excellence

Our staff sets the standard for excellence in all departments and all services we provide. We believe that our goal is to create an environment which promotes independence and safety while focusing on improving the quality of life for each patient.

Excellence is measured in many ways including:

• Annual Department of Health surveys
• Many staff members who have had family and friends stay at the community for rehabilitation and extended stays
• Family, resident, and staff feedback on satisfaction and responsiveness
• The Atrium Advantage Customer Service program
• Staff members recognized for professional achievements in clinical and service excellence
• As measured by Centers for Medicare & Medicaid Services Five-Star Rating
• Advancing Excellence