Riverside Nursing Home & Rehabilitation Community
Coronavirus (COVID-19) 5/14/2020
The past two months have certainly been an interesting time for all of us. The coronavirus has taken a toll on the world and continues to keep us challenged daily. Atrium Centers Inc. is fully committed to maintaining all services critical to the welfare of our residents, their families and visitors. Our employees are working round the clock to prevent the spread of COVID-19 in our communities. We are receiving regular updates and advisories from public health agencies, and are in routine contact with them. Atrium Centers’ employees have been diligent in implementing and following the new guidelines despite the information and conditions changing by the minute.
We have learned a lot over the past few months since the onset of the coronavirus. We have learned that we have strong resources in our community that are willing to help, that we have wonderful families and friends that understand our new requirements and are complying with our requests, and that there are many creative individuals in our circles. We have had communities that arranged for parades with horses outside their windows, hallway bingo, numerous dance parties, zoom visits with families, tic-tac-toe window games, and we even had some of our high school Nursing Assistants stage a prom at one of our facilities. It is amazing to see the creativity that has come out of this.
But most of all, our employees have proven once again how dedicated, hard-working, and compassionate they are. Our team members are working extensive hours and learning new procedures daily in order to keep our residents and each other safe. I am very proud of how resilient and committed they have been to our communities during this challenging time. When you see them, please join me in sharing your appreciation for their hard work (from a distance of course).
While I am aware that many states are starting to lessen restrictions and open up services, I do not see that our current protocols in our communities will be changing anytime soon. The need to routinely monitor all of our patients and staff, and restrict visitors, will continue at this time. We understand how difficult this is, but it is necessary in order to keep our residents and employees as safe as possible.
Based on the CDC and CMS guidelines, and for the safety of our residents and staff, we are continuing to restrict all visitors and non-essential health care personnel.
Visitors will be allowed for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only. For individuals that enter in compassionate situations (e.g., end-of-life care), you must contact the facility Administrator to make an appointment. You will be required to perform hand hygiene and use Personal Protective Equipment (PPE), such as facemasks. Decisions about visitation during an end of life situation will be made on a case-by-case basis, and will include careful screening of all visitor (including clergy, bereavement counselors, etc.) for fever or respiratory symptoms. If you have symptoms of a respiratory infection (fever, cough, shortness of breath, or sore throat) you will not be permitted to enter the facility at any time (even in end-of-life situations). If your visit is permitted, you must wear a facemask while in the building and restrict your visit to the resident’s room or other location designated by the facility. Please frequently perform hand hygiene and refrain from any physical contact with the residents and others while in the facility. For example, practice social distancing (no hand-shaking or hugging) and remain six feet apart.
Visitors and any individuals who enter the facility (e.g., hospice staff), need to monitor themselves for signs and symptoms of respiratory infection for at least 14 days after exiting the facility. If symptoms occur, please self-isolate at home, contact your healthcare provider, and immediately notify the facility of the date you were in the facility, the individuals you were in contact with, and the locations within the facility you visited.
We appreciate your patience while we work hard to maintain the well- being of our residents and employees. We encourage you to keep in touch with your loved one via phone, Skype, or Face Time. Please contact the Administrator of the community and they will be happy to assist you. We sincerely hope that these restrictions will end soon and we will keep you updated as circumstances change.
We want to ensure that we continue to communicate to our families and friends on a regular basis, so each of our communities has set up conference calls, multiple times per week, for families to join and get updates on community happenings related to the coronavirus. If you are not yet aware of these calls, please contact your community Administrator for the times and call in number.
Please make sure that your contact information has been updated. If you have questions or need additional information, you may contact the Administrator at the community. We are continuing to monitor this evolving situation and will keep you posted on any new developments. For the most current information and guidance about COVID-19, please visit: www.atriumlivingcenters.com. You can also email us at email@example.com with your current email address to send you updates directly.
2015 US News Best Nursing Home Winner
Riverside has been awarded the US News and World Report 2015 Best Nursing Home designation.
2010 National Quality Award Winner
Riverside Nursing and Rehabilitation Community has been recognized as a 2010 recipient of the Bronze – Commitment to Quality National Quality Award presented by the American Health Care Association.
The National Quality Award Program is based on the core values and criteria of the Malcolm Baldrige National Quality Award Program.
Skilled Nursing near Muskegon and Grand Rapids
Grand Haven, Michigan is known for its parks, beaches and outdoor recreational activities. On the eastern shore of Lake Michigan, this small city is also known for the Grand Haven Lighthouses. Even though they are no longer in use, the lighthouses are a strong symbol of guidance and protection. Riverside Nursing and Rehabilitation Community, a 2010 National Quality Award Winner, is proud to be part of this port city because we also guide and protect our residents.
Staff members of Riverside honor and respect each resident we serve while providing thoughtful and exceptional healthcare services in a safe, clean, and friendly environment. Set in a beautiful residential neighborhood, our community is a home-away-from-home and a gathering place for family and friends. We also offer a diverse calendar of activities for our residents and their families.
Personal Attention in a Home Setting
Riverside Nursing and Rehabilitation Community is a 34-bed residence. Our community is small which allows our staff members to provide complete personalized care. Our patio and seating area is perfect for residents to enjoy a summer day, and our meals are just like mom used to make.
Our Community Services
Riverside Nursing and Rehabilitation Community is a skilled nursing community providing short-term rehabilitation, respite care, hospice care, and long-term care. All of our beds are dually certified as Medicare and Medicaid beds.
The Right Choice
Choosing the right nursing center can be a difficult decision for the potential resident and family. We understand the emotional process of placement and strive to help with the adjustment for both the resident and his or her family. In fact, many of our staff members have had relatives and friends choose our center because of our family atmosphere and quality nursing care services.
- Many long-term staff members
- Pleasant living environment
- Trained and dedicated staff
- Great community reputation and involvement
- Excellent location to visit
- Hospital and physician offices nearby
Our Commitment to Excellence
Our staff sets the standard for excellence in all departments and all services we provide. We believe that our goal is to create an environment which promotes independence and safety while focusing on improving the quality of life for each patient.
Excellence is measured in many ways including:
- Annual Department of Health surveys
- Many staff members who have had family and friends stay at the community for rehabilitation and extended stays
- Family, resident, and staff feedback on satisfaction and responsiveness
- The Atrium Advantage Customer Service program
- Staff members recognized for professional achievements in clinical and service excellence
- As measured by Centers for Medicare & Medicaid Services Five-Star Rating
- Advancing Excellence